Today we are excited to announce that Lauren Larson Diehl is joining Synapse as Vice President of Customer Success.
Lauren comes to Synapse with 20 years’ experience in enterprise customer success management. Her most recent role at Oracle was Senior Director, Global Customer Success Management, where she ensured the integrity of Oracle’s global strategy for international enterprise customers.
At Synapse, Lauren will lead all of our customer-facing teams, including Customer Success, Customer Service and Implementation, with the goal to unify our customer teams to better delight our customers and help them achieve success with Synapse.
As Lauren commented,
"I am excited to join the leadership team at Synapse to drive Customer Success to the next level. We will focus on delighting our customers and enabling greater success through innovation, education and collaboration, which will lay our foundation for growth.
I believe that with passion, purpose and persistence you can achieve anything, and the collective enthusiasm at Synapse around democratizing access to banking can help to empower the world."
Lauren is an experienced Customer Success leader with a proven track record in building robust customer success programs and infrastructure, and we welcome her leadership as we move into our next phase of growth.